I came across your post and would like to help. Please feel free to let me know how it goes. NOTE: Though the above link provides steps for Win8, they will still work for Win10 also. To perform a refresh please follow the below steps from this link: If the issue persists then I suggest you to perform a Windows refresh (repair). Also, check in device manager if the yellow triangle has disappeared. Restart the laptop and then check the touchpads performance.Please download and install the drivers for the touchpad from this link:.Meanwhile, I did some research and request you to perform the following steps: Have you tried to download and install the drivers from the HP website?.Did any updates or any other software changes happen after which this issue started?.When was the last time the touchpad worked fine?.I would like to know the following information to assist you better: I appreciate the steps you have performed and have certainly done a good job. You have even uninstalled the drivers and restarted the laptop and issue persists. The touchpad does not work after the laptop wakes from sleep mode. In device manager, two of the HID Sensor Collection V2 Drivers with a yellow triangle. I understand that you have an HP Pavilion x360 13-u013na laptop and there's an error message stating that HID Sensor Collection V2 Driver Cannot Start (Code 10). Only two of them do it out of the three listed.Īny help or suggestions would be greatly to HP Support Forums. To try and solve the issue of the keyboard and touchpad not responding after waking from sleep in tablet mode i have updated the bios and changed a setting in the power options to off as from other posts.įailed to initialize sensor from HID collection descriptor." I have also uninstalled the drivers and restarted my PC so they install from scratch and still no improvment. I've seen a previous post about a HP Sectre and done the solution for that but nothing has improved or changed. I have had other issues where when i've started it in tablet mode or turned on tablet mode it then hasnt gone back to desktop mode when i turn it back to a laptop and the keyboard and touchpad stop working.
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When I go into Device Manager I have the Sensors part of my x360 open and two of the HID Sensor Collection V2 Drivers with a yellow triangle. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.
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